TESTIMONIALS

We IMPROVE customer experiences, not just measure them

	GAPbuster’s proven mystery shopping capability coupled with an action orientated reporting system and management philosophy make the difference between collecting sound results and being able to use them to make a difference in the business. Linda Cope - Operations Services Manager, Texaco Europe

	GAPbuster is helping Post Office Limited to drive cultural change. The programme is designed to improve performance, it's not just a mystery shopping programme. GAPbuster understand our business and want to help us improve customer satisfaction, service and sales. Crispin Beale - Director of Customer Insight, Intelligence and Analysis

	PC World has used GAPbuster for nearly 5 years now and has seen some significant improvements in customer service delivery directly as a result. Unlike previous Mystery Shopping, the whole process is focused on improvement rather than failure. Most research companies provide robust data but have no idea how to help you use it and most consultants can help you improve but have no idea of how to provide good quality data. The fact that GAPbuster does both bits well is what make them unique.” Jon Naylor - Director, Customer Services


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