What
is an XE?
We like to refer to our mystery shoppers as shopping eXperience Evaluators, or XEs for short. We believe our
field force are more than just mystery shoppers. They are evaluators who
observe and report on their shopping experiences to help improve customer
service levels. We believe this task requires special orientation and
preparation. Our world class orientation programs ensure GBW
XEs graduate well beyond mystery shopping!
What
do evaluations involve?
The typical process of doing an evaluation involves:
1. Completing orientation and training modules to prepare you for your new role.
2. Searching for and picking up work online.
3. Downloading and reading your instructions.
4. Visiting the outlet and completing your evaluation.
5. Reporting your results to GBW within 8 hours.
6. Sending your receipt to GBW.
How long does each evaluation take?
The evaluation itself usually takes about 15 minutes. Before you do your
evaluation you should allow ample time to read the assignment guidelines and
instructions thoroughly and familiarise yourself with the scenario and
questionnaire.
How do I get paid?
Payments for all markets are made via Electronic Funds
Transfer to your bank account. However, you do not have to provide your bank
account details during the application process. You can provide your bank
account details once you're accepted as a shopping eXperience Evaluator.
Do I have to provide my bank account
details now?
No. You don't have to provide your bank account details during
registration. We understand that this is sensitive information. You can provide
your bank account details after registration if you prefer. However, at this
point it becomes your responsibility to transfer the details to GBW. Remember - we'll need these details to make sure we can pay you for
your work.
How much do I get paid?
Payment varies depending on the assignment that you complete
(and the country in which you live). Typically, a standard payment per
assignment will fall in the following range:
USA - $11 - $17
United Kingdom - £8
Australia - $4-$18
What qualities do GBW XEs
require?
Our clients listen carefully when we share your experiences
with them. That's why quality reporting is so important to GBW.
To ensure quality, we seek XEs with the following skills and attributes:
-
Reliability - if you
accept an assignment we expect that you will
honour your agreement.
-
Ability to make discrete
and objective observations. Remember, your
identity is to remain a mystery when you do
your evaluation. Never take your forms with
you, and never reveal your identity!
-
Ability to follow instructions
and accurately conduct evaluations. Our paperwork
is detailed and the specific observations you'll
need to make are outlined and explained clearly.
-
Ability to meet commitments
and deadlines
-
Ability to report responses
in a timely and efficient manner. Our clients
rely on this information and we're counting
on you to get it through quickly.
-
Are readily contactable
Resources required to be an XE for GBW:
1. Regular PC access to the Internet is essential. GBW
utilizes an advanced online operational system to distribute work and
accept results. All your transactions/needs will be conducted via this web
site.
2. An active e-mail account. The majority of communication between GBW
and our mystery shoppers occurs via email
3. A printer to print out your paperwork.
How often will work be available?
Work is available on a continual basis. You will be able to
search and select work at any time using our online facilities. You choose when
and where you shop!
How do I pick up work?
That's the great part! Our advanced online self selection
system (WebSelect) allows you to search for work in your local area at any
time. The system is built around your convenience. Log on at any time to pick
up work in your area. We'll also keep you fully informed when work is posted
online. You'll receive regular email communications advising you when work
becomes available.
Will there be work available in my area?
Most likely. We work with some of the worlds biggest brands.
Our clients are national chains with locations scattered all throughout the
country. Our reach extends from major metro areas to some of the most remote
destinations you could imagine. We're willing to bet that we've got something
to offer you.
How much work will I be expected to do?
That's completely up to you. There's no minimum requirement.
Our self selection system allows you to control your workload. Only work as
often as you like. An experienced XE can perform up to 20 evaluations per
month.
How soon can I begin working for GBW?
Almost immediately. We'll need a little time to process your
application. However, this shouldn't take longer than 24 hours. Upon acceptance
you will be granted access to our system. This will allow you to begin
searching for work immediately. Sign up now and you'll be getting paid to shop
in no time.
How will I know what to do?
Our online orientation program will introduce you to your new
role as an XE. Orientation is an online interactive learning program that
teaches you how to be an XE. It simulates what you will need to do in an
evaluation. It's like an online game! You'll run through a virtual evaluation,
play observation games, and complete short quizzes. We also have client
specific training modules where appropriate.
Can I be an XE if I work or study
full-time?
Yes, definitely. Mystery shopping work is casual in nature.
Many assignments can be performed during your lunch hour, in the evening, or on
weekends. You choose assignments that are convenient for you.
Do I have to commit to a specific date and
time to complete assignments?
Typically clients require evaluations to take place on
specific days and at specific times. So you need to plan carefully before
committing to a date/time. Reliable and proven mystery shoppers will be
rewarded with priority access to special assignments. Unreliable XEs are
removed from the database.
How long do I have to report my evaluation
results?
All results must be reported online within 8 hours of
completing an assignment. Your speedy response allows us to process the data
and report to our client quickly. If you fail to contact us within the
specified time we reserve the right to assign a new XE and classify your
assignment as invalid. If you do not complete your work on time you will not be
paid.
Should I keep my evaluation records?
Yes. GBW regularly performs quality and
validation checks. Please keep your evaluation records for at least 6 months to
assist us with these processes.
Do I have to provide my Social
Security Number? (US Shoppers only)
Not at this point. You will be required to provide your Social Security Number
if you earn more than $600 per year. This information can be entered within
your personal profile screen once you are registered. Of course, a secure
environment is provided for the transmission of this information.
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